Given the nature of our digital products, the refund and exchange terms below apply. Please read this policy carefully before completing your purchase.
1. Ready-made travel programs (digital travel programs)
Our “ready-made program” products are digital products delivered instantly after payment (activation code + digital travel program). Because they are immediately delivered digital goods, these products are not eligible for refund or exchange after purchase and issuance of the activation code, except in the following cases:
- Verified technical error on our side that prevented delivery of the code or file after payment—we will address this immediately, either by resending or issuing a full refund depending on the situation.
- Verified duplicate or erroneous payment (for example: the amount charged twice for the same order).
To report any of these cases, contact us within 3 business days of the purchase date via the Contact us page.
2. How to submit a refund request (for the exceptions above)
- Contact us via the Contact us page within the period specified above.
- Provide your order/invoice number and the reason.
- We will review your request and respond within 5 business days.
This policy currently covers ready-made travel programs only. When additional services are launched in the future, this policy will be updated with specific terms for them before they are made available for sale.
